Shipping policy
SHIPPING POLICY
Last updated: October 2026
At DFVmobile, orders are prepared and shipped from Almería, Spain. This Shipping Policy explains our processing times, delivery methods, estimated delivery times and what to do if there is a problem with your shipment.
Nothing in this policy limits any mandatory consumer rights applicable under Spanish, European Union or other applicable consumer protection laws.
1. ORDER PROCESSING
Orders are normally processed within 1 to 2 business days after receiving the order confirmation.
Business days are Monday to Friday, excluding public holidays in Spain.
Once an order has been dispatched, the customer may receive a shipping confirmation containing the available shipment information.
2. SHIPPING COSTS
Available shipping methods and their corresponding charges are displayed at checkout before the customer completes the purchase.
Shipping costs may vary depending on the destination, selected shipping method, order characteristics and applicable delivery service.
The customer can review the total purchase price, including applicable shipping charges, before confirming the order.
3. ESTIMATED DELIVERY TIMES
Typical estimated delivery times after dispatch are:
Spain:
2 to 5 business days.
European destinations:
Approximately 4 to 10 business days.
Rest of the world:
Approximately 10 to 20 business days.
These delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise during checkout.
Delivery may take longer due to customs procedures, local postal services, remote destinations, public holidays, exceptional transport conditions or other circumstances outside our reasonable control.
If a mandatory delivery deadline applies under consumer law, the customer's statutory rights remain unaffected.
4. SHIPPING METHODS AND TRACKING
The shipping services available depend on the destination and the options displayed during checkout.
STANDARD / ECONOMY SHIPPING
For small and lightweight products such as mobile phone cases and accessories, Standard or Economy shipping may use postal delivery services designed for delivery to the customer's mailbox.
Some economy shipping services may not provide continuous end-to-end tracking.
Where tracking or shipment reference information is available, it will be provided to the customer.
REGISTERED / TRACKED / EXPRESS SHIPPING
Where offered and selected, registered, tracked or express shipping may provide more detailed tracking information and may require delivery confirmation or a signature depending on the carrier and destination.
The characteristics of the available shipping option are shown during checkout where applicable.
5. DELIVERY RESPONSIBILITY
DFVmobile remains responsible for the goods during transportation where the shipping carrier or delivery service has been arranged by DFVmobile, in accordance with applicable consumer law.
Risk passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.
If the customer independently arranges transportation using a carrier that was not offered by DFVmobile, different rules regarding transfer of risk may apply in accordance with applicable law.
6. DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If the parcel or product arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible at:
dfvmobile@dfvmobile.com
Please include:
Your order number.
A description of the problem.
Photographs of the parcel and/or product where reasonably possible and useful for investigating the issue.
Reporting visible transport damage promptly can help us submit a claim to the carrier and resolve the matter more quickly.
However, failure to report transport damage within 72 hours does not automatically remove any statutory consumer rights that may apply.
Where goods are damaged during transportation arranged by DFVmobile, defective, incorrect or otherwise not in conformity with the order, we will provide the remedy required by applicable consumer law.
7. ORDERS SHOWN AS DELIVERED BUT NOT RECEIVED
If tracking or delivery information indicates that an order has been delivered but you cannot locate it, please first check:
Your mailbox or usual postal delivery location.
Other members of your household.
Neighbours or reception areas where appropriate.
Any notice left by the postal or delivery service.
If you still cannot locate the shipment, contact us at:
dfvmobile@dfvmobile.com
Please provide your order number and the relevant delivery information.
We will review the available shipment information and, where appropriate, investigate the delivery with the postal service or carrier.
Customer rights regarding missing deliveries remain subject to applicable consumer law.
8. DELAYED OR MISSING SHIPMENTS
Estimated delivery times are indicative.
If your order has not arrived within the estimated timeframe, please contact us so that we can review the shipment information available.
Email:
dfvmobile@dfvmobile.com
Where mandatory consumer legislation establishes a delivery deadline or gives the customer rights in the event of non-delivery, those statutory rights remain unaffected by this policy.
9. INCORRECT OR INCOMPLETE DELIVERY ADDRESSES
Customers should carefully verify their delivery address before completing an order.
If the customer provides an incorrect or incomplete delivery address and the shipment is returned to DFVmobile, additional shipping costs may apply before the order can be sent again, where permitted by applicable law.
If you notice an address error after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has already been dispatched.
10. CUSTOMS, IMPORT DUTIES AND TAXES
ORDERS WITHIN THE EUROPEAN UNION
Orders dispatched from Spain to destinations within the European Union are not normally subject to customs import duties between EU Member States.
Applicable taxes are handled according to the tax rules applicable to the transaction.
ORDERS OUTSIDE THE EUROPEAN UNION
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, any import duties or charges imposed by the destination country's authorities may be the responsibility of the recipient.
Customs processing may cause additional delivery delays that are outside DFVmobile's direct control.
11. RETURNS
Shipping-related return conditions are described separately in our Return and Refund Policy.
Please contact us before sending a return so that we can provide the appropriate instructions.
Authorised postal returns and correspondence are sent to:
DFVmobile – Returns / Correspondence
P.O. Box 129
04120 La Cañada (Almería)
Spain
Customers using a carrier that cannot deliver to a P.O. Box should contact us before sending the return so that we can provide suitable instructions.
12. CONTACT INFORMATION
DFVmobile
Owner: Diego Francisco Vicente Rueda
Customer service email:
dfvmobile@dfvmobile.com
Telephone:
+34 650 092 118
Business and fiscal address:
AVDA SIERRA ALHAMILLA KM 0
Esc. 2, Planta 11, Pta. D
04007 Almería
Spain
Returns and postal correspondence:
P.O. Box 129
04120 La Cañada (Almería)
Spain
Customer service hours:
Monday to Friday, 09:00–18:00 (Spain time), excluding public holidays.