Refund policy
RETURN AND REFUND POLICY
Last updated: October 2026
At DFVmobile, we want our customers to be satisfied with their purchases. We offer a 30-day return period, subject to the conditions described below.
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer's country of residence.
1. RIGHT OF WITHDRAWAL FOR EU CONSUMERS
Customers in the European Union who purchase online generally have a statutory right to withdraw from the purchase within 14 calendar days after receiving the goods, without having to provide a reason.
To exercise this right, please notify us within the applicable withdrawal period by email at:
dfvmobile@dfvmobile.com
Please include your order number so that we can provide the appropriate return instructions.
During the statutory withdrawal period, customers may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how they could examine it in a physical shop.
If the product has been handled beyond what is reasonably necessary and this results in a reduction in value, DFVmobile may make an appropriate deduction where permitted by applicable law.
2. DFVMOBILE 30-DAY VOLUNTARY RETURN PERIOD
In addition to any statutory rights, DFVmobile voluntarily allows eligible products to be returned within 30 calendar days after delivery.
For return requests made after the applicable statutory withdrawal period but within our voluntary 30-day return period, the product must be unused, in resalable condition and, where reasonably possible, returned with its original packaging and accessories.
This voluntary extension does not reduce or replace any statutory consumer rights.
3. RETURN SHIPPING COSTS
For change-of-mind returns or statutory withdrawal, the customer is responsible for the direct cost of returning the goods where permitted by law and where the customer has been informed of this obligation.
We recommend using an appropriate postal or trackable shipping service.
If a product is defective, damaged on arrival, incorrect, or otherwise not in conformity with the order, DFVmobile will bear the necessary return costs where required by applicable law.
4. HOW TO RETURN A PRODUCT
Before sending a return, please contact:
dfvmobile@dfvmobile.com
Please provide:
- Your order number.
- The product you wish to return.
- The reason for the return, where applicable.
For defective, damaged or incorrect products, photographs may help us resolve the matter more quickly, although providing photographs does not limit any statutory consumer rights.
Once we receive your notification, we will provide the appropriate return instructions.
Authorised postal returns are sent to:
DFVmobile – Returns
P.O. Box 129
04120 La Cañada (Almería)
Spain
Customers using a carrier that cannot deliver to a P.O. Box should contact us before shipping so that we can provide suitable instructions.
5. REFUNDS FOR STATUTORY EU WITHDRAWAL
Where the statutory EU right of withdrawal applies, DFVmobile will reimburse the payments due under applicable consumer law within 14 days from the date on which we are informed of the customer's decision to withdraw.
We may withhold the refund until we have received the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by law.
The refund will be made using the same payment method used for the original transaction unless otherwise agreed.
For statutory EU withdrawal, the refund includes the price paid for the goods and the cost of the least expensive standard delivery option offered for the original order.
If the customer chose a more expensive delivery method, such as express or premium shipping, the additional cost above the standard delivery option is not refundable unless required by applicable law.
6. REFUNDS UNDER OUR VOLUNTARY 30-DAY RETURN PERIOD
For returns accepted under DFVmobile's voluntary return period after the applicable statutory withdrawal period has expired, refunds are normally processed after the returned product has been received and inspected.
Unless required otherwise by applicable law, optional or original shipping charges are not refundable for returns made solely under this voluntary extension.
Once approved, the refund will be issued to the original payment method.
Processing times may vary depending on the customer's bank or payment provider.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective, damaged or incorrect product, please contact us as soon as possible at:
dfvmobile@dfvmobile.com
Please include your order number and a description of the issue. Photographs may be requested where reasonably useful to assess the problem.
Depending on the circumstances and applicable consumer law, DFVmobile may provide a replacement, repair, refund or other appropriate remedy.
The 30-day return period described in this policy does not limit statutory rights relating to defective or non-conforming goods.
8. EXCEPTIONS
Certain products may be excluded from the voluntary return policy where permitted by applicable law, including personalised or custom-made products.
Statutory rights, including rights concerning defective or non-conforming goods, remain unaffected.
9. CONTACT INFORMATION
DFVmobile
Email:
dfvmobile@dfvmobile.com
Telephone:
+34 650 092 118
Business and fiscal address:
AVDA SIERRA ALHAMILLA KM 0
Esc. 2, Planta 11, Pta. D
04007 Almería
Spain
Returns and postal correspondence:
P.O. Box 129
04120 La Cañada (Almería)
Spain